SoulWork® (further described as SW) and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review this Privacy Policy. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to support@soulwork.com

SW collects personal information only to the extent necessary to deliver the services, products, or information you, or an agent or other passenger booking on your behalf.

SW, either directly or through our agency and booking partners collects, holds, uses and discloses, only as necessary the following personal information from customers and others in the course of offering services or providing services to you: full name, age, home address, phone number, e-mail address, passport and travel medical information, where required, insurance details, residency, nutrition preferences, trip destination information, credit card and/or other payment information, etc. The collection of this information is done to allow us to provide services to you as requested.

We may also collect personal information, including contact information, if you elect to subscribe to our newsletter which we will use only to provide you with the service you have requested (or other substantially similar services directly related to your request).

SW uses this personal information to provide the services and/or products you have requested, or to provide you with information about those services or SW. SW may use your personal information to book products and services for you or on your behalf from our third party suppliers and service providers, or other service providers or merchants for whom we act as agent from time to time.

Please contact us if you have any questions about providing or not providing Personal Information when booking or otherwise dealing with SW. We collect information from customers during the booking (or opt-in) process, or during the inquiry process where required, via our sales channels, such as our website booking form, our 24/7 sales contact centre (via e-mail or telephone), using medical forms filled out by you or your authorized representative, through on-line evaluations submitted by you, or through other individuals who make or update bookings on your behalf, or otherwise interact with us on your behalf, including during the inquiry process.

The security and integrity of your Personal Information is important to us. All personal information is stored in secure databases to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. While we take all steps to ensure the safety of your data, we cannot ensure the security of information you transmit to us over the Internet.

Access to your personal and private information is limited to: authorized employees, of SW, and any of the third-party suppliers who require your information to provide the travel or other services you have requested (transportation services, hotels, activity providers, and tour guides who deliver the services you purchase through SW or that we arrange on your behalf) . We keep our employees and our third party suppliers and other partners informed about our policies and procedures and require strict compliance with this Policy in order to ensure your information remains protected. Unauthorized access and/or disclosure of client information are strictly prohibited.

SW will share your information with the outside suppliers who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested.

Please be assured that SW and its contracted suppliers never sell, lease or trade information about you or your travel information to other parties in the ordinary course of conducting its business.

SW retains passenger personal information for as long as is reasonably required, with consideration to the purpose for which it was collected or a related or ancillary purpose, and to our legal and regulatory obligations. SW deletes or otherwise destroys passenger personal information after a reasonable period of time. On occasion, you may have to provide your personal information to us again where it has been so deleted.

If you have any complaints about SW's collection, use, disclosure, or dealing with your Personal Information, if you believe that SW is in violation of or have any questions about SW compliance with applicable privacy legislation in relation to your Personal Information, please send a written letter or an e-mail to SW Privacy Officer at support@soulwork.com.

SW takes all complaints regarding your privacy and Personal Information very seriously. Upon receipt, the Privacy Officer will review your complaint within 20 business days and will provide a written response to the return address indicated in the complaint. If such response is not satisfactory to you, we invite you to reply to the Privacy Officer, who will make every endeavor to resolve your concerns.

A cookie is a small text file containing a unique identification number that a website sends to your computer's web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.

Third party vendors, including Google, show SW ads across the internet. These third party vendors use cookies to serve ads based on a user's prior visits to the SW website.

Neither SW, or any affiliated third party vendor, store any personal information in the cookie data.

Cookies may be used to help speed up the booking process so you do not need to re-type the same information again and again. We may use cookies to measure website usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie, or use it for any other purpose.

You are agreeing to the SoulWork® Terms and Conditions. You agree that your electronic consent is the legal equivalent of your manual signature on these documents. You consent to be legally bound by the terms and conditions outlined in this document.